Refund & Cancellation Policy
Return
To cancel or modify an order, please email: info@SteamSaunaSupply.com or complete the form below.
CANCELLATION within 24 HOURS OF PURCHASE:
Orders cancelled 24 hours or less from the time of purchase will receive a full (100%) refund. Refunds will be processed within 10 business days.
CANCELLATION after 24 HOURS OF PURCHASE:
Because our products are custom manufactured on-demand, orders cancelled more than 24 hours from the time of purchase will incur a Restocking Fee of 25% of the total purchase price (including applicable taxes). Refund amounts, less the Restocking Fee, will be processed within 10 business days.
CANCELLATION AFTER SHIPMENT:
Orders cancelled after they have shipped will be ineligible for a refund of any amount.
REFUNDS:
Processing of refunds will take 5 - 10 business days. Any refunds that are approved over 90 days after purchase will be processed via bank transfer, not credit card or PayPal.
To cancel or modify an order, please email: info@SteamSaunaSupply.com or complete the form below.
CANCELLATION within 24 HOURS OF PURCHASE:
Orders cancelled 24 hours or less from the time of purchase will receive a full (100%) refund. Refunds will be processed within 10 business days.
CANCELLATION after 24 HOURS OF PURCHASE:
Because our products are custom manufactured on-demand, orders cancelled more than 24 hours from the time of purchase will incur a Restocking Fee of 25% of the total purchase price (including applicable taxes). Refund amounts, less the Restocking Fee, will be processed within 10 business days.
CANCELLATION AFTER SHIPMENT:
Orders cancelled after they have shipped will be ineligible for a refund of any amount.
REFUNDS:
Processing of refunds will take 5 - 10 business days. Any refunds that are approved over 90 days after purchase will be processed via bank transfer, not credit card or PayPal.